Is this Grand Mercure Hanoi pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Grand Mercure Hanoi have a swimming pool?

Yes, this Grand Mercure Hanoi has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Grand Mercure Hanoi?

Best-rates for the Grand Mercure Hanoi starts from $127 per night with includes Internet, Parking, Balcony/Terrace, Accessibility, Child Friendly, Guest Services, Hot Tub, Kitchen, Laundry, Pool, Wheelchair Accessible, Security/Safety, Wellness Facilities, Restaurant, Breakfast, Spa, Fireplace/Heating, Bar, Air Conditioner, TV, Business Services, Bedding/Linens with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Grand Mercure Hanoi a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Grand Mercure Hanoi wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Grand Mercure Hanoi is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Grand Mercure Hanoi?

Based on the information reported by the owner or manager, the Grand Mercure Hanoi indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Grand Mercure Hanoi?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Grand Mercure Hanoi | Hotel in Hanoi

| 9.4 (114 Reviews) | 1 Bathroom

Hotel in Dong Da, Hanoi

Luxury hotel with 2 restaurants, 6-minute walk to Temple of Literature
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar.
Housekeeping is available on request.
Grand Mercure Hanoi offers 181 air-conditioned accommodations with minibars and safes. 50-inch flat-screen televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Bathtub or shower

Bidet

Bathrobes

Towels

Eco-friendly toiletries

Bedroom

Air conditioning

Hypo-allergenic bedding

Free cribs/infant beds

Bed sheets

Blackout drapes/curtains

Eco-friendly cleaning products provided

Phone

Bulk dispenser for toiletries

Turndown service

LED light bulbs

Water-efficient showers only

Energy-saving switches

Free newspapers

Guidebooks/recommendations

Safe

Soundproofing

Laptop-friendly workspace

Window screens

Slippers

Connecting rooms available

Iron/ironing board

Desk chair

Electrical adapters/chargers

Desk

Breakfast

2 restaurants

24-hour room service

2 bars/lounges and 1 poolside bar

Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: VND 577500 for adults and VND 290000 for children

Paper towels

Electric kettle

Minibar

Coffee/tea maker

Refrigerator

Free bottled water

Parking

Wheelchair-accessible parking available

Airport shuttle on request

Onsite parking available only on request

24-hour roundtrip airport shuttle (surcharge)

Limited onsite parking (max 1 space per unit)

Free secured, covered self parking on site

Height restrictions apply for onsite parking

Accessibility

Wheelchair-accessible concierge desk

Wheelchair-accessible parking

Hospital bed available

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Doorbell and phone notification

Braille signage

Wheelchair-accessible business center

Wheelchair accessible (may have limitations)

Wheelchair-accessible registration desk

Elevator

Wheelchair-accessible public washroom

Lever door handles

Wheelchair-accessible path to elevator

Wheelchair-accessible spa

Wheelchair-accessible lounge

Wheelchairs available on site

Visual fire alarm

Wheelchair-accessible restaurant

Activities

24-hour fitness center

Outdoor pool

Lifeguards on site

Full-service spa

Entertainment

Digital channels

50-inch flat-screen TV

General

Meeting rooms - 3

Conference center (4133 square feet of space)

24-hour business center

Computer station

Front-desk safe

Banquet hall

Lockers available

Ballroom

Elevator

Free newspapers in lobby

Water dispenser

English

Vietnamese

Korean

French

Japanese

German

Chinese (Mandarin)

Biodegradable drinking straws

No plastic water bottles

Comprehensive recycling policy

Smoke-free property

Vegetarian dining options

At least 80% of food locally-sourced

Humane treatment of captive wild animals

Local culture & ecosystem education

Reusable cups only

Double-glazed windows

Fireplace in lobby

Reusable tableware only

No plastic coffee stirrers

Biodegradable coffee stirrers

TV in lobby

Vegan dining options

At least 80% lighting from LEDs

At least 80% organic food

No plastic soda bottles

No plastic drinking straws

Guest Services

Outdoor pool

Soundproofed rooms

Snack bar/deli

Fence around the pool

Free cribs/infant beds

Refrigerator

Laundry facilities

Highchair

Tour/ticket assistance

Porter/bellhop

Wedding services

Concierge services

Luggage storage

Turndown service

24-hour front desk

Dry cleaning service

Multilingual staff

Daily housekeeping

Laundry facilities

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Pool umbrellas

Free pool cabanas

Garden

Pool sun loungers

Lifeguards on site

Spa

Steam room

Facials

Sauna

Hot tub

Body scrubs

Body wraps

Massages

Body treatments

Spa open daily

Policies

Check-in

Check-in start time: 2:00 pm; check-in end time: anytime early check-in is available for a fee early check-in subject to availability minimum check-in age: 15

Check-out

A late check-out fee will be charged check-out before noon express check-out available late check-out subject to availability

Child Policy

Children are welcome. kids stay free! children stay free when using existing bedding. rollaway/extra beds are not available. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately vnd 577500 for adults and vnd 290000 for children airport shuttle fee: vnd 1800000 per vehicle (one-way, maximum occupancy 3) airport shuttle fee per child: vnd 1800000 (one-way), (up to 12 years old) early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve onsite parking safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of allsafe (accor hotels) this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Andrew

Jan 11, 2026 07:02:53 AM

Review Score: 10

Summary: Everything was great. The staff were exceptionally nice and helpful.

See All Reviews

Room Arrangement

Room Info	Facilities
Executive Room, 2 Twin Beds, Club Lounge Access (High Floor) Room Size: 344 square feet m² 2 Twin Beds	General Square meters - 32, Private bathroom, Number of bedrooms - 1, Square feet - 344, Bed count minimum 2, Ping - 10, Bed count maximum 2
Grand Deluxe, King Bed, High Floor Room Size: 344 square feet m² 1 King Bed	General Grab bar - in shower, Wheelchair-width doorways, Low-height counters/sink, Low-height desk, Number of bedrooms - 1, Hand-held showerhead, Square feet - 344, Grab bar - near toilet, Wheelchair accessible, Lowered locks/deadbolt, Ping - 10, Square meters - 32, Portable shower seat, Lowered electrical outlets in bathroom, Private bathroom, Braille signage, Height-adjustable showerhead, Low-height bed, Wheelchair-accessible bathroom vanity, Bed count minimum 1, Bed count maximum 1
Presidential Suite, Club Lounge Access Room Size: m² 1 King Bed	General Number of bedrooms - 1, Private bathroom (not in room), Bed count minimum 1, Number of living rooms 1, Number of bathrooms - 2, Bed count maximum 1
Deluxe Room, 1 King Bed Room Size: 344 square feet m² 1 King Bed	General Square meters - 32, Private bathroom, Number of bedrooms - 1, Square feet - 344, Bed count minimum 1, Bed count maximum 1, Ping - 10
Deluxe Suite, 1 King Bed, Club Lounge Access Room Size: 807 square feet m² 1 King Bed	General Square meters - 75, Number of living rooms 0, Private bathroom, Number of bedrooms - 1, Square feet - 807, Ping - 23, Separate sitting area, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Grand Deluxe Twin Room, 2 Twin Beds (High Floor) Room Size: 291 square feet m² 2 Twin Beds	General Ping - 8, Private bathroom, Square feet - 291, Number of bedrooms - 1, Square meters - 27, Bed count minimum 2, Bed count maximum 2
Executive Room, 1 King Bed, Club Lounge Access (High Floor) Room Size: 344 square feet m² 1 King Bed	General Square meters - 32, Private bathroom, Number of bedrooms - 1, Square feet - 344, Bed count minimum 1, Bed count maximum 1, Ping - 10
Deluxe Twin Room, 2 Twin Beds Room Size: 291 square feet m² 2 Twin Beds	General Ping - 8, Private bathroom, Square feet - 291, Number of bedrooms - 1, Square meters - 27, Bed count minimum 2, Bed count maximum 2