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Zona Dorada Rentals Mexico Sinaloa Mazatlan Zona Dorada

Viaggio Resort Mazatlán | Resort in Mazatlán

| 9.0 (1916 Reviews) |  1 Bathroom
Zona Dorada Resort | Viaggio Resort Mazatlán

Resort in Zona Dorada, Mazatlán

This smoke-free resort features 2 restaurants, 3 outdoor pools, and free water park access. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Viaggio Resort Mazatlán offers 291 accommodations with laptop-compatible safes and hair dryers. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.


3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Heating
Internet
Laundry

Facility Overview

Bathrooms
  • Toilet paper
  • Soap
  • Shampoo
  • Hair dryer
  • Towels
  • Private bathroom
  • Shower
Bedroom
  • Desk
  • Laptop-friendly workspace
  • Laptop-compatible safe
  • Phone
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Heating
  • Blackout drapes/curtains
  • Bed sheets
  • Air conditioning (climate-controlled)
Breakfast
  • 1 poolside bar and 1 bar
  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: MXN 359 for adults and MXN 215 for children
  • Coffee/tea in common area(s)
  • Room service available
  • 2 restaurants and 1 coffee shop/cafe
Parking
  • Free self parking on site
  • Wheelchair-accessible parking available
Accessibility
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible registration desk
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Stair-free path to entrance
  • Wheelchair-accessible path to elevator
  • Handrails in stairways
  • Braille signage
  • Visual alarms in hallways
  • Wheelchair-accessible fitness center
  • Elevator
  • Wheelchairs available on site
  • Wheelchair-accessible business center
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible parking
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Health/beauty spa
  • Beach access
  • Bicycle rentals
  • Scooter/moped rentals
  • Windsurfing
  • Snorkeling
  • Playground
  • Free water park access
  • Fitness center
  • Lifeguards on site
  • Children's pool
  • Yoga classes
  • 3 outdoor pools
Entertainment
  • 55-inch flat-screen TV
  • Premium channels
  • Cable channels
General
  • 24-hour business center
  • Meeting rooms - 3
  • Computer station
  • TV in lobby
  • Romance packages available
  • Smoke-free property
  • Couples dining
  • Ballroom
  • Front-desk safe
  • Vending machine
  • Grocery/convenience store
  • Banquet hall
  • Water dispenser
  • Elevator
  • English
  • Spanish
Guest Services
  • Children's games
  • In-room child care (surcharge)
  • Playground
  • Free water park access
  • Children's pool
  • Babysitting (surcharge)
  • Grocery/convenience store
  • Free children's club
  • 3 outdoor pools
  • Highchair
  • Snack bar/deli
  • Changing table
  • Waterslide
  • Daily housekeeping
  • Concierge services
  • Wedding services
  • Luggage storage
  • Tour/ticket assistance
  • Multilingual staff
  • Dry cleaning service
  • 24-hour front desk
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
Outdoors
  • Lifeguards on site
  • Pool sun loungers

Policies

Check-in
Check-in time starts at 3:00 pm contactless check-in available minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available
Child Policy
Children are welcome. rollaway/extra beds are available for mxn 500.0 per night. cribs (infant beds) are available for mxn 300.0 per night.
Payment Policy
Fee for buffet breakfast: approximately mxn 359 for adults and mxn 215 for children crib (infant bed) fee: mxn 300.0 per night rollaway bed fee: mxn 500.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash cashless transactions are available safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Luis
Oct 27, 2026 06:56:53 AM
Review Score:   4
Summary: Unfortunately, this hotel prioritizes appearance over basic functionality and guest comfort. We arrived to find our room above 30°C, with air conditioning that simply wasn’t cooling. Maintenance claimed this was due to the sun and assured us the room would cool down later. Unsurprisingly, it never did. Despite the uncomfortable conditions, management refused to offer another room or any form of compensation, citing full occupancy and insisting the AC was functioning properly. The problem wasn’t limited to our room. The event salon also had inadequate air conditioning, to the point that additional fans had to be brought in to make the space tolerable. Unfortunately, the maintenance issues didn’t stop there. The shower flooded due to poor drainage, the toilet wouldn’t refill properly (forcing us to manually fill it using the room’s trash can), and several lights flickered due to what appeared to be faulty electrical connections. While the hotel’s design is attractive, it’s clear that far more attention has been given to aesthetics than to maintaining the essential facilities guests actually rely on. On a positive note, the café served excellent drinks. However, the buffet was mediocre, and after trying it, we chose to eat elsewhere for most of our stay. This hotel has potential, but between the numerous maintenance failures and management’s unwillingness to address legitimate concerns, I cannot recommend it in good faith.
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Room Arrangement

Room Info Facilities
Deluxe Double Room, 1 King Bed, City View
Room Size: 345 square feet m2
1 King Bed
Deluxe Double Room, 1 King Bed, City View

General

Square meters - 32, Square feet - 345, City view, Coffee/tea maker, Wheelchair accessible, Cribs/infant beds (surcharge), Number of bedrooms - 1, Rollaway/extra beds (surcharge), Transfer shower, Wheelchair-width doorways, Ping - 10, Lowered locks/deadbolt, Low-height counters/sink, Low-height desk, Low-height bed, Grab bar - in shower, Bed count minimum 1, Bed count maximum 1, Extra bed count 1
Deluxe Double Room, 1 King Bed, Ocean View
Room Size: 409 square feet m2
1 King Bed
Deluxe Double Room, 1 King Bed, Ocean View

General

Square meters - 38, Square feet - 409, Ocean view, Coffee/tea maker, Cribs/infant beds (surcharge), Number of bedrooms - 1, Rollaway/extra beds (surcharge), Ping - 11, Bed count minimum 1, Bed count maximum 1, Extra bed count 1
Deluxe Double Room, 2 Double Beds, City View
Room Size: 345 square feet m2
2 Double Beds
Deluxe Double Room, 2 Double Beds, City View

General

Square meters - 32, Square feet - 345, City view, Coffee/tea maker, No rollaway/extra beds, Cribs/infant beds (surcharge), Number of bedrooms - 1, Ping - 10, Outdoor spaces not available, Bed count minimum 2, Bed count maximum 2, Extra bed count 0
Deluxe Double Room, 2 Double Beds, Ocean View
Room Size: 409 square feet m2
2 Double Beds
Deluxe Double Room, 2 Double Beds, Ocean View

General

Square meters - 38, Square feet - 409, Ocean view, Coffee/tea maker, No rollaway/extra beds, Cribs/infant beds (surcharge), Number of bedrooms - 1, Ping - 11.5, Bed count minimum 2, Bed count maximum 2

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

Yes, this Viaggio Resort Mazatlán has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Viaggio Resort Mazatlán starts from $92 per night with includes Breakfast, Heating, Sports/Activities, Bedding/Linens, Restaurant, Internet, Pool, Security/Safety, Wellness Facilities, Guest Services, Child Friendly, Parking, Accessibility, Bar, Laundry, Air Conditioner, Wheelchair Accessible, Business Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Viaggio Resort Mazatlán is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Viaggio Resort Mazatlán indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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